![]() If the user does not already have an authentication app, they will need to download one.Google Authenticator) option from the menu. The user should select the link in the message and then select An authentication app (e.g. A message appears asking the user to add an additional 2FA device.Once the user reviews and updates Preferences, and selects Finish, they will be automatically directed to the Digital Banking Dashboard.Select Backup codes and then enter one of the backup codes you shared. ![]() Select Email (email will appear as an option if 2FA is required at your institution) and check their email for verification If you lose your phone or otherwise cant get codes by text, call, or Google Authenticator, you can use backup codes to sign in to your Google Account.When prompted for a verification code, from the device list, they should: Have the user log in via desktop or mobile browser with the Digital Banking credentials they set up during the Register step of enrollment.Google Authenticator) for subsequent logins, as indicated in step #8 below. Never communicate the code over email or text. Inform the user that each code can only be used for a single login and they will need to add an authentication app (e.g. Share at least one of these backup codes in person or by calling the user. On the page that appears, backup codes are displayed only once.In the warning that appears, select Generate Backup Codes again to continue.Scroll down to the Two-Factor Authentication section and select Generate Backup Codes. 1 Install Google Authenticator on your new phone.Select the user's name from the user list.You can approve your login attempt from a device we already recognize. With a security code from a third party app youve associated with your Facebook account. By tapping your security key on a compatible device. From the Admin Platform, select Manage Users from the top navigation bar. You can use a six digit text message (SMS) code sent to your mobile phone.To generate backup codes for enrolling a user in Digital Banking: You should only generate backup codes for a user if you are absolutely certain they are who they claim to be. Warning: This is a very high-risk action. Only staff users with the permission "Can generate lockout codes user" can generate backup codes. Each code can only be used once. Scannen Sie den QR-Code des Google Authenticator auf Ihrem Computerbildschirm. If your institution has users who are not able to enroll in Digital Banking because they cannot receive 2FA codes to their phone (most commonly because they have non-US/international phone numbers), you can enroll them in Digital Banking using backup codes. Wenn Sie diese Backup-Codes haben, können Sie sich mit einem davon anmelden. Permitted 2FA methods can be customized via the Admin Platform under Institution Settings > Permitted Two-factor Authentication Methods. Note: This scenario only applies to institutions that do not support email as a two-factor authentication (2FA) method.
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